Return Policies

Merlin-Digital.com gladly accepts orders from all around the globe. Available product lines, shipping rates and fees may vary depending on the delivery address for your order. For Domestic and international shipments we provide a variety of delivery options to suit any budget – these options are presented at time of checkout. Your packages may be subject to the customs fees and import duties of the country to which you have your order shipped. These charges are always the recipient's responsibility.

Returns & Replacements

We provide a 30 day no risk money back guarantee less 20% handling charge. All products also carry a 1 year warranty. If you return a product to us, you will be the exporter from the destination country. Title and risk of loss transfer to us upon receipt at our fulfillment centers. For additional information please use the "Contact Us" form.

Customs, Duties and Taxes

Orders that are shipped to countries outside of the U.A.E. may be subject to import taxes, customs duties and fees levied by the destination country ("Import Fees"). The recipient of an international shipment may be subject to such Import Fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Delivery/Shipment Policy

 

• merlin-digital.com will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE”.
• Multiple shipments/delivery may result in multiple postings to the cardholder’s monthly statement.

 

Refund & Cancellation Policy

 

• Refunds will be done only through the Original Mode of Payment.